Shipping policy

DAYSEN MILLER

Thank you for shopping with DAYSEN MILLER. We focus on exquisite packaging for all bag products, striving to ensure every customer receives their ordered items accurately with intact quality within a stable shipping cycle.

1. Order Processing Time

All confirmed orders will be inspected, packed and processed within 1-3 business days, excluding weekends and statutory holidays.

Processing schedules may be delayed when encountering order surges during peak periods. We will send reminder emails to customers once obvious shipping delays take place.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated systematically according to your order, and the definite freight cost will be displayed on the checkout page before payment.

Estimated delivery times:

Standard Shipping: 15 business days

The delivery time is only an estimated reference. Actual transportation speed may be affected by logistics delays, customs clearance inspections, severe weather, transportation restrictions and official holidays.

3. Shipment Confirmation and Order Tracking

After your bag goods are dispatched from our warehouse, you will receive a shipment confirmation email attached with exclusive tracking data.

Tracking information will be updated and accessible for online inquiry within 24-48 hours after shipment.

4. Incorrect Address Disclaimer

Customers need to carefully verify the validity and integrity of the shipping address during checkout.

DAYSEN MILLER will not undertake any liability for misdelivery or undeliverable parcels caused by wrong addresses provided by customers. If the package is returned due to address mistakes, additional reshipping fees shall be borne by the buyer.

5. Lost or Damaged Packages

Lost Packages:

If your package is confirmed missing during transportation, please contact our customer support within 7 days of the expected delivery date.

Damaged Items:

If your bags arrive broken, scratched or deformed, please get in touch with us within 48 hours after receipt. You are required to provide clear photos of damaged items and outer packaging for verification.

Our professional after-sales team will review your application and solve the problem efficiently.

6. Bag Care and Usage Notice

Every bag is equipped with detailed maintenance instructions. Customers should use, clean and store the bags following the product guidelines. DAYSEN MILLER is exempted from liability for product damage caused by improper cleaning, incorrect storage, manual modification or misuse.

7. International Shipping and Customs Notice

Cross-border shipments may incur customs duties, import taxes and other clearance fees in accordance with local policies of the destination country. All extra customs charges shall be undertaken by the customer and are not included in product prices and shipping fees.